Privacy Policy

1. Introduction

fishbat Media, LLC ("we," "us," or "our") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal information: Name, email address, phone number, company name, and any other details you provide through our contact forms or correspondence.
• Usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically through cookies and analytics tools.
• Communication data: Records of your communications with us, including emails, phone calls, and text messages.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information or services
• Process and manage client engagements and projects
• Send marketing and promotional communications, where you have provided consent
• Send transactional messages such as appointment reminders and account updates
• Improve our website, services, and user experience
• Comply with legal obligations and protect our rights

4. SMS / Text Messaging Data Handling

If you provide your phone number and consent to receive text messages from us, we may send SMS communications to you for the following purposes:

• Marketing/Promotional messages: Updates about our services, special offers, and promotional content — sent only if you have explicitly opted in by checking the marketing SMS consent box.
• Transactional/Non-marketing messages: Appointment reminders, account-related notifications, and service updates — sent only if you have explicitly opted in by checking the transactional SMS consent box.

Opt-out instructions: You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. After opting out, you may receive a confirmation message. To resume receiving messages, you will need to re-subscribe. For assistance, reply "HELP" to any message or contact us using the information provided in Section 9 below.

Message frequency: Message frequency varies depending on the type of communication and your engagement with us. Message and data rates may apply from your mobile carrier.

Consent is voluntary: Providing your phone number is required to submit our contact form, but consenting to SMS messages is entirely optional. You may submit the form without checking either SMS consent box. Your decision to opt in or out of SMS messaging does not affect your ability to use our website or submit inquiries.

We do not sell or share your phone number or SMS data with third-party marketers. We use reputable SMS service providers to deliver messages on our behalf, and these providers are contractually bound to protect your data and use it only for message delivery.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors use our site. Cookies are small data files stored on your device. You can configure your browser to refuse cookies or alert you when cookies are being sent; however, some parts of our website may not function properly without them.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting business (e.g., hosting, analytics, SMS delivery), under contractual confidentiality obligations
• Legal authorities when required by law, court order, or to protect our legal rights
• Business partners or successors in the event of a merger, acquisition, or asset sale

7. Data Protection and Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to opt out of certain data processing activities. To exercise any of these rights, contact us using the information in Section 9.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. You may opt out of SMS messages by replying "STOP" to any message.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.